Refund policy
Returns and Exchanges We do not accept returns or exchanges at this time. We encourage you to review product details carefully before purchasing. If you have any questions about a product, please contact us before placing your order.
Refund Requests Refunds are handled on a case-by-case basis. We evaluate each request individually to ensure the best resolution for your specific situation. Please contact us via email or Instagram with your order details and reason for the refund request, and we'll work with you to find a solution.
Return Shipping and Restocking Fees If we approve a return or exchange, please note:
- You are responsible for all shipping costs to return the item(s) to us
- A 25% restocking fee will apply to all approved returns
- The refund amount will be the original purchase price minus the 25% restocking fee and any original shipping charges
Order Cancellations Orders cannot be cancelled or modified once they have been processed. Additionally, certain items are non-cancellable from the moment of purchase. Please review your order carefully before completing checkout. If you need to make changes to your order, please contact us immediately, and we'll do our best to assist you if your order hasn't been processed yet.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us immediately with your order number and photos (if damaged). For lost packages, you will need to file a claim directly with the delivery service to receive a refund. We will provide any necessary documentation to support your claim.
Contact Us For any questions regarding returns or refunds, please reach us via:
- Email: Contact@DreamlandTreasuresCollective.com
We typically respond to all inquiries within 24-48 business hours.